Month: October 2019

Celebrating 10 Years of HCI-Commercial- 2019 E-Newsletter

Haag Education celebrates
10 years of

September marked the 10-year anniversary of the first HCI-Commercial program.  Over the last decade, thousands of industry professionals across North America have expanded their knowledge of damage assessment to commercial roofing systems.   The HCI-C program assists engineers, contractors, adjusters and consultants in becoming more confident, accurate, and confident damage assessors.  In 2018 Haag Education rolled out an updated “2.0” version of HCI-C including more interactive activities and a focus on current “hot topics” in the commercial roofing industry.  Additionally, we created a Canadian version of the course to make a course more relevant to our Canadian customers.

We’d like to thank every person and company that has supported the HCI program since 2007.
Eligibility for the HCI-C course requires 50 commercial roof inspections (damage estimates, claims, jobs – depending on your line of work) OR 3 years commercial lines adjusting experience.  The courses are presented year-around in locations all over the US and Canada.  Click link to visit our schedule of classes and register with our HCI-C anniversary discount code HCCTEN to save $300 through Nov 15, 2019.
*Discount applicable only to new registrations of HCI-Commercial course only.


Avoid getting tunnel vision during inspections


When conducting a roofing inspection, as with any job, it’s possible to fall into ruts or develop habits that keep us from getting the correct or most accurate results.  It’s also possible to reach the correct conclusion, but with supporting documentation which is lacking. Since not all roof inspections are the same, steps in the inspection process will vary based on the type of roof and reasons for conducting the inspection. However, there are aspects that should be considered in all inspections.

      • Before going out to conduct an inspection, it’s important to do your homework.  This begins with understanding why you are being asked to inspect the roof.  If you are an insurance adjuster, somebody likely wants a claim to be paid–but why?  Is it being claimed that wind or hail damaged the roof?  Is a different cause of loss being claimed?  If you are a consultant or contractor, the reason for the inspection may be much broader.  Possibly, the roof has a leak and the building owner wants to know why.
      • Checking weather reports can help you know what to expect – Preliminary wind and hail reports can be obtained from the NOAA Storm Prediction Center website, while Final reports can be found on the NOAA National centers for Environmental Information website.  You can also consult private sources of weather information, which can help you understand the characteristics of specific storms. When considering weather data, it is important to know how those reports are produced and understand the limitations. For example, if the weather data is based solely on radar there are no reports that can accurately state what size hail actually fell at a specific location based on radar alone.  (See our March 2018 Blog Post “What Can Radar Tell Us About Hail”)  It also never hurts to ask the building owner or local contact if any photos or videos were taken of the storm showing high winds or the size of hail at the location.


      • Plan your inspection by obtaining information about the building before going to the property location.  The local county tax appraisal district has information ranging from basic owner and appraised value of the building information, to details such as the year the building was constructed, the type of construction, history of ownership and, with commercial buildings, names of occupants.  Local jurisdictions may also have building permits on file.  Aerial images from the internet can show an inspector the relative size of a building and help assess the needed equipment for access to the roof.
      • Once you get to a location, don’t limit yourself to just inspecting the roof.  Look for evidence of wind and hail in the area.  If you’re doing an inspection soon after a storm, look for downed trees or fences.  This will help document not only the existence of highs winds, but also the direction.  Look for hail spatter marks on electrical boxes or fences.  Look for dents in A/C fins and cracks or dents around windows or other weaker materials. If the roof is leaking, inspect the interior of the building and map where the water stains are relative to the exterior walls.  This will help locate the source once you are on the roof.

When you get on the roof, don’t get tunnel vision!  Look at everything.  Even if you were only asked to inspect for hail damage, look for other issues such as wind damage, manufacturing or weathering concerns or installation problems.  Look for patterns. Patterns are very important.  Hail damage will have a different pattern than manufacturing issues or mechanical damage.  Take close-up photos and overviews, and label those photos so that what you are documenting is clear.  Another great blog that discusses hail inspections in greater detail is “Hailstorm Data Sources and Hail Characteristics”, April 2015 Blog Post.

Finally, remember that you may have only one chance to inspect a roof, so do it right the first time. Prepare for your inspection by finding out who is asking for the inspection and why, what does available weather data say about this property, and what do public records reveal about the property (local appraisal district, permit requests, aerial maps, etc.). Document all the issues you see, and also be sure to document what is not damaged. Gathering this information will help you avoid tunnel vision and write a thorough report with well-supported conclusions.

Jim Chaney – Director of Curriculum, Senior Instructor

Assessing Hail Damage: Part 2 – Hail Inspection Protocol / Titanic Movie Set Collapse, October 2019 Blog

Assessing Hail Damage:

Part 2 – Hail Inspection Protocol

By Justin Kestner, P.E., Steve Smith, P.E., and Jim Chaney, CPCU

This is the second of a two-part series on hail damage. Part 1 focused on wording choices used in reports to describe hail effects.  Part two focuses on proper hail inspection protocol, damage criteria, published research, and terms used in the assessment of hail-caused damage, specifically asphalt shingles. We have already received questions from Part 1 which are addressed in Part 2 below. If you have not read Part 1 yet, please consider reading that first.

From time to time, we at Haag feel the need to clarify a few important points about hail damage, research papers pertaining to hail published by Haag and Haag’s criteria for damage.  It is the latter that seems to have been misinterpreted by many in recent years with respect to asphalt shingle roofing.  The last time we published a clarification with respect to hail damage to asphalt shingles was in 2006.

One of the most common questions posed to Haag engineers, in the field and in our classroom presentations, is regarding the criteria considered when assessing hail-caused damage, especially as it pertains to asphalt shingle roofs.  Seemingly, people tend to get sidetracked in considering specific shingle surface features without considering the singular, most important aspect of any hail inspection: Determining “Did hail cause the condition?” Roofing consultants should be knowledgeable on the technical aspects of the roofing product they are examining, including how the product is manufactured and installed, how the product performs with regard to weathering, how to recognize manufacturing anomalies, and how to identify hail- or wind-caused damage. Amazingly, we often read hail assessment reports by other organizations that fail to establish whether there is evidence of hail hailfall at a site and whether the evidence indicates hail was capable of causing the condition(s) in question. Documenting collateral effects of hail builds a strong foundation for an assessor’s opinion(s) regarding the effects of hail on a roof.

Determining whether or not hail caused a certain condition requires sound, systematic inspection procedures, thorough documentation, knowledge of the roofing product in question, and sometimes testing. Haag has conducted numerous research projects over the decades and utilizes our laboratory to analyze hundreds of roofing samples each year in support of our engineers, construction consultants, outside clients, and even non-Haag roof consultants. Our research has helped the industry better understand the effects of hail, established the minimum size of hail able to damage different roofing types (threshold size), and even set the standard for hail damage quantification.

Haag began ice ball impact testing in 1963.  Over the years, Haag has impacted numerous types of roofing, siding, other building components, cladding, automobiles, aerospace products, and others.  We remain best known for our expertise of assessing hail damage to roofing.  Among our research papers on hail are Hail-Fall, Roofing, and Impact Testing (Morrison et. al., 1997); Long-Term Effects of Hail Impact on Asphalt Shingles—An Interim Report (Morrison, 1999); Hail Damage Threshold Sizes for Common Roofing Materials (Marshall et. al., 2002); and Hail Damage to Asphalt Roofing Shingles (Marshal et. al., 2004).  The first of these papers established that hail-caused damage to an asphalt shingle in roofing is a bruise (fracture of the reinforcing mat), puncture, or displacement of granules sufficient to expose underlying bitumen.  The second of these papers found locations on shingles which were impacted by simulated hailstones in our laboratory at the initiation of the study, but did not fracture the shingle, showed no identifiable changes in granule coverage when examined after 11 years of natural weathering in north Texas. A sample of Haag’s publications can be found on Haag’s website here. 

Haag pioneered the test square methodology for hail damage inspection of roofing in the 1970s.  This protocol, which is based on Haag’s extensive testing and field observations, has been peer reviewed and formally published at the North American Conference on Roofing Technology.  A copy of this paper can be found here.  A copy has also been available on the website of the National Roofing Contractors Association (NRCA) for their members.  This protocol has been widely adopted throughout the industry and has become the de facto industry standard.

Test squares are 100-square-foot areas (commonly in the form of 10-foot by 10-foot squares) within which the inspector performs up close visual and tactile inspection of roofing for hail damage.  At least one test area inspection is performed per each direction of the roof (e.g., north, south, east, and west).  Test squares should not be obstructed by overhanging trees (if possible) and should be representative of the general condition of the roof.  Consider additional test areas if notably different roof conditions are present; for example, an older 9:12 pitched slope and a new 3:12 porch addition slope on the rear of the building. With respect to asphalt shingles, the inspector looks for hail-caused bruises, punctures, or other hail-caused conditions within 100 square-foot test areas.  The number of damaged shingles per direction of roofing square is then extrapolated based on the test square results.  Poorly supported shingles along valleys, ridges, and edges of the roof are evaluated separately as part of this protocol.  An economical decision to repair or replace a roof can be made after the extent of hail damage is known.

As noted in the publication of Haag’s test area protocol and as recognized by many throughout the roofing industry, various causes of granule loss in asphalt shingles often are confused with hail-caused effects.  Weathering, material issues, foot-caused scuffs/marring, backed-out fasteners, lichens, blisters, tree abrasions, bird droppings, and mechanical scuffs/gouges from installation, inspection, and maintenance activities can all cause conditions that may be mistaken for hail effects on asphalt shingles.  When localized regions of missing granules are found in generally circular patterns on a roof subjected to hailfall, some people in the industry conclude the granules were displaced by hail without comparing the frequency or distribution of the missing granules to the frequency of hail at the site and the known, random distribution of hail, especially if the hailfall approached published threshold sizes (1 inch or greater for three-tab shingles and 1-1/4 inches or greater for laminated shingles).

Importantly, Haag’s roof assessment protocol involves comparative analysis of various surfaces at the property (including but not limited to the roof) to establish evidence of hailfall, to determine if the hailfall was recent, and to discern the approximate size, hardness, and directionality of the hail.  Utility junction boxes, fences, gutters, downspouts, decks, and air-conditioner condenser fins are all good surfaces to evaluate to gain a better understanding of the characteristics of hailfall at a site, including recent and non-recent hail.  From this surface analysis, an experienced inspector can determine if hail that fell recently at the site possessed the necessary properties to damage the roof, if damaging hail had fallen long ago, or if there is no evidence of damaging hailfall at all.  Ideally, the surface analysis is performed first to inform the inspector of the hail history at a location. Then examination of the roof can be performed already having the knowledge of recent and past storms, allowing the inspector to develop informed opinions regarding conditions observed on the roof. Next, poorly supported shingles along ridges and valleys are assessed to determine if hail was able to damage the roof, because these shingles are the easiest for hail to bruise or puncture. This step is crucial for accurate hail damage assessment, because if hail was substantial enough to damage well-supported shingles within the field of the roof, some of these less well-supported shingles should also be damaged. Lastly, test areas are inspected to quantify the total amount of damaged shingles on the roof.   By conducting hail inspections in this order, the inspector has a sense of hailfall at the site when considering roof surface anomalies within test areas.

Hail-caused damage to asphalt shingles was previously described in this blog as “a bruise (fracture of the reinforcing mat), puncture, or displacement of granules sufficient to expose underlying bitumen.” Problems with hail damage assessment to asphalt shingle roofing often arise when regions of missing granules are misidentified as being hail-caused or when the significance of missing granules is not understood.

One organization that has addressed granule loss with respect to cosmetic or functional damage is the Canadian Asphalt Roofing Manufacturers’ Association (CASMA). CASMA issues Technical Bulletins from time to time to address issues pressing to the asphalt roofing industry. CASMA issued Technical Bulletin #14 (Updated in June 2019), which addresses hail-caused damage to asphalt shingles. The bulletin describes small regions of missing granules caused by hail, as an aesthetic condition with little impact on the life of the roof. The bulletin further describes hail-caused damage in functional terms as sufficient damage to cause a leak or a reduction in service life.  It clarifies functional damage as significant granule loss “easily visible from the ground, large areas of asphalt becoming exposed” or shingle fracture/penetration which can be seen as fractures through the back of the shingle. CASMA Technical Bulletins can be accessed at

It should be noted that the CASMA definitions of “functional” and “aesthetic” (cosmetic) do not necessarily correspond with the use of those terms in insurance policies, if those terms are indeed used.  An insurance adjuster should always evaluate specific policy definitions and language when determining coverage under an insurance policy.

Haag has studied the effects of granule loss on asphalt shingles in our paper titled “Hail Damage to Asphalt Roofing Shingles. A portion of the paper is dedicated to a granule loss study. In the study, various quantities of granules were removed from the shingles, which were then left to weather in the Dallas, Texas area for 10 years. One of the shingles studied was weathered upslide down, exposing asphalt with no granule coverage. After 10 years, the only shingle that exhibited substantial weather-caused erosion was the shingle with no granule surfacing. The other shingles exhibited faded and/or oxidized asphalt where exposed, but no exposed reinforcement fibers and no surface cracks or visible erosion.

In summary, granule loss on asphalt composition shingles has many causes, including hail.  Features visible in shingle surfaces should only be attributed to hail impacts if hailstones at the site were capable of causing the conditions. Comparative analysis of exposed surfaces should be made to determine the relative size, hardness, frequency, and damage-causing potential of hail that fell at a site before roofing damage determinations are made. Careful, thorough inspection and documentation procedures should be followed to support any opinions rendered. Qualified roofing consultants should be capable of discerning hail-caused conditions from weathering, manufacturing, or mechanically-caused conditions.  Hail-caused damage to an asphalt shingle roof typically takes the form of displaced granules and a corresponding bruise in the shingle. If hail scuffs granules from a shingle sufficient to expose substantial coating bitumen, Haag considers that to be hail damage due to the potential loss of remaining service life. If a roof, however, was at or near the end of its useful service life at the time of the hailstorm, then other regions on shingles where asphalt was already exposed due to weathering, foot-traffic, bird droppings, etc., would result in weathered openings long before areas where granules may have been recently displaced by hail. In these instances, granules scuffed away by hail would not have any effect on the performance of the roof, unless accompanied by a bruise.


Justin Kestner is the CEO of Haag Global and the President of Haag Engineering Co., where he also serves as a Principal Engineer.  He is a licensed engineer in 17 states and has inspected thousands of roofs.


Steve Smith is the Director of Haag Research & Testing Co. and a Principal Engineer at Haag Engineering.  He has co-authored several papers on hail damage and has inspected thousands of roofs.  He is a licensed engineer in 6 states and can be reached at

Jim Chaney is the Director of Curriculum and Senior Instructor for Haag Education Co.  He has 12 years of insurance adjusting experience and an additional 12 years as a full-time trainer.  He was also a community college adjunct faculty member developing and teaching insurance claims courses for five years.  Jim has an all-lines adjuster license in Texas and has been approved to teach adjuster CE in multiple states.  He can be reached at

Any opinions expressed herein are those of the author(s) and do not necessarily reflect those of Haag Engineering Co., Haag Construction Consulting, Haag Education, or parent company, Haag Global, Inc.


As we celebrate Haag’s 95th anniversary in 2019, we are looking back at some of the noteworthy projects Haag Engineers and Consultants have been involved with over the last 95 years. Each month in 2019, this blog will feature one unique, important project, as selected by our senior staff. This month, we’re featuring the Titanic movie set, plus Assessing Hail Damage, Part 2: Hail Inspection Protocol. 

Titanic Movie Set Collapse

In February 1997, Haag Engineers were called to the movie set of the feature film Titanic. Ironically, the 90% scale movie set “sank” near the end of filming. The overall model was a steel frame mostly on dry land that was clad with metal panels to look like a ship. To simulate sinking, the bow was progressively tilted into a pool of water by lifting the entire frame and cutting the columns shorter. For the final scenes, the bow section was a separate set, supported by a series of hydraulically-actuated cables and buoyant foam blocks to make the set appear to float while it was being actuated with the cables. (The flotation blocks could not support the weight.) Unfortunately, a series of modifications needed to improve realism resulted in support failures that let the set sink, interrupted filming, left expensive actors and crews idle, and impacted actor confidence in the structure.

The set of Titanic was housed in a brand-new movie studio, complete with a 17 million gallon water tank (the largest ever constructed) on the coast of Rosarito, Mexico. When the film Titanic was released on December 19, 1997, it was the most expensive movie ever made, costing about $1 million per minute of screen time, exceeding $200 Million. (

“The problem with the set, at the time I arrived, was that they weren’t really certain what had occurred. All they knew was that it was suspended on cables and flotation blocks at the time that it partially collapsed,” said David Teasdale, P.E., Haag Principal Engineer and VP of Engineering Services. “We had to wait a day while the tank was drained, and we took that time to learn the structure, review plans, talk to the designers and users, and tour some of the other sets where filming continued.  The set had broken and partially sank once earlier, and different groups had different concerns about why.  A film production is unique, in that, down days are factored into the film schedule.  Therefore, the business interruption claim is not confirmed until filming is complete and it is known that the accident actually cost any time.  In this case, the actors and crew were costing many thousands of dollars per day.”

“Once the tank was drained, we observed that one support leg had broken loose, kicked out, and allowed the set of the ship to tilt into the pit of water.  In essence, more flotation blocks were called for to improve the buoyant look during filming, and there was only so much room under the set to fit them in.  When the extra blocks were added, the cross braces had to be moved higher on the columns.  The structural contractor had completed his work and left the site, so he subcontracted a local welding crew to do the work from an engineer’s plan.  One main support leg had pulled loose due to a bad weld, and the bad weld was one of many.  The solution was pretty simple. First and foremost, the repair needed to be implemented quickly, because time is money, and secondly, since it had failed once before, we needed to restore trust in the set. Therefore, Haag Engineers were included in the repair oversight.  Subsequently, we were asked to assist characterizing the failures to help others define whether they met the definitions for insured delays.  Haag also testified at the subrogation arbitration.”

A forensic consultant needs to do more than simply identify the problem, and Haag Engineering has a long history of identifying problems large and small, helping with the solution, communicating the information needed to a variety of parties with different interests, and providing the engineering perspective needed for others to resolve any resulting disputes.


by David Teasdale, P.E., Haag Principal Engineer & VP of Engineering Services

David Teasdale specializes in structural evaluations, earthborne and airborne vibrations, geotechnical evaluations, general civil engineering, and wind and related storm effects.  He is the primary author and presenter of a Haag classroom seminar course on earthquake damage assessment and Haag’s California Earthquake Adjuster Accreditation course.